Effective November 12, 2026

Refund & Replacement Policy

Kontrol LLC is committed to providing agents with quality final expense leads at competitive prices. Lead packages are made to order, and sales are final except where required by applicable law or as expressly stated below.

What you are buying

Leads are raw consumer inquiries sourced from advertising. They are not verified, qualified, screened, or scheduled appointments. Lead quality varies. Kontrol LLC does not guarantee contact rate, answer rate, conversion, sales, or return on investment.

Replacement requests

For an eligible lead-quality issue, the remedy is a replacement request submitted within 72 hours after the order is filled. Replacements are capped at 20% of the applicable lead order.

Eligible replacement reasons

• A disconnected phone number verified by our support team.
• A duplicate lead received within 60 days.
• A lead older than age 85.
• A lead outside the ordered geographic territory.
• An aged lead previously sold by Kontrol LLC to another agent.

Not eligible for replacement

• No answer, voicemail, or Spanish voicemail.
• Wrong numbers or wrong information.
• Duplicate leads more than 60 days apart.
• Free leads.
• OTP/SMS-verified leads unless specifically sold as aged leads.

How to request a review

Email Abel.kontrol@gmail.com or call (830) 318-3675 with the order details and the lead(s) at issue. We review timely, documented requests under this policy. Nothing here limits rights that cannot legally be waived.